Page 38 - GMC 2018_eBook
P. 38

33 of 41





                                REDUCE FRICTION IN THE EXPERIENCE


                                                 WAIT FOR TABLE DURING PEAK
                                            DINING/SPORTS BAR







                                                         WAIT FOR SERVER   PAYING CHECK  WAIT FOR SERVER REDEEM COUPON AT TABLE = GIVE   SERVER PHONE  MUST TELL SERVER TO ATTACH   REWARDS POINTS





                                                     PERIODS






                                                 •       •                      •   •      •









                                            FRONT DESK LINE  WAIT IN LINE FOR POWER   CARDS / COUPONS  CHECK IN FOR DINING ROOM  KIOSK/LINE  WAIT TO LOAD POWER CARD TO   PLAY GAMES NOT INTUITIVE TO NEW GUESTS




















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