Page 7 - Hello! San Diego- Kaiser Permanente Excellence Awards

A R R I V A L S & D E P A R T U R E S

The pre-planning process begins upon receipt of your manifest. Hello! California will

schedule exact equipment and staff according to your final manifest and specified time
frame of arriving flights.

ARRIVAL TRANSFERS
Upon arrival at the airport, guests will follow airport signage to Baggage Claim.

Uniformed Hello! California staff will be positioned at your participants’ designated
baggage carousel with a custom greeter sign. The staff will also lend assistance to
passengers who have lost or delayed luggage.

Once luggage is claimed, guests will be escorted to waiting transportation. Guests will

be grouped together by flight for transfer to the hotel. Hello! California staff are in radio
communication with each other, including the dispatcher(s). An optional radio-
equipped staff can be positioned at the hotel to keep your staff apprised of flight

arrivals and delays, and advise the hotels front services staff of your group’s arrival.

DEPARTURE TRANSFERS
On departure day, uniformed staff will be positioned at the hotel to assist guests and
dispatch vehicles to the airport. Your participants should be notified in advance of the

designated departure area of the resort. At the scheduled group departure time, guests
will gather at the designated location and transfer to the airport with their luggage.