Page 2 - Samaritas Quality Report 2018

Quality Assurance and Performance Improvement Samaritas

Samaritas steadfastly integrates our value of Quality Service Members of the Quality Steering Team are integrated into the
into the daily work toward our mission to “serve people as an Risk Management team and Operations Council, a leadership
expression of the love of Christ.” We continue to position team at Samaritas. Program, support department, and risk
ourselves to serve those who need it most with innovative solu- management data and outcomes are shared at Operations
tions that impact well-being. This is a brief report of some of our Council in order to:
outcomes and the work we did on the Samaritas Annual Quality n Monitor, evaluate, and improve systems and processes
Assurance and Improvement Plan for 2018.
n Provide oversight of data and data integrity
Samaritas utilizes the Quality Assurance and Performance
Improvement (QAPI) system to ensure efficient and effective n Promote optimal service accessibility, acceptability, value,
service delivery and management practices. The system is impact and risk management for all stakeholders
designed to move us beyond compliance and into sustainable n Structure accountabilities for meeting performance
and meaningful impact for those we serve.
standards and requirements
Our QAPI system serves to promote the dignity of those we serve n Conduct performance monitoring and improvement activities
in their natural setting, by continuously improving outputs and that result in going beyond regulatory compliance, and
outcomes. This is done through systematic monitoring of key move toward better value, innovation, and well-being for
performance indicators which drive improved impact and deci- stakeholders
sion-making.

All programs and support departments participate in the QAPI In 2018, the Quality Steering Team focused on the following
system. Key performance indicators and goals are derived from enterprise-wide goals:
our strategic plan, performance management, contractual/ n Roll out of Phase 3 of business intelligence, which
regulatory requirements, utilization review, staff and external includes integration of several data systems to provide
stakeholder feedback, financial benchmarks, and internal bench- key performance indicators for Senior Living, Human
marks to improve well-being.
Resources and Finance
Each month, QAPI team members monitor pertinent data n Full accreditation from Council on Accreditation (does not
against the established benchmarks. When a benchmark is not include Senior Living programs).
met, the team engages in a corrective action, which could in-
clude a Performance Improvement Project. Feedback from QAPI n Full accreditation from Joint Commission for Home Health.
meetings is shared during staff meetings and with the Quality n Updating policies to mitigate risk and respond to ongoing
Steering Team.
regulatory changes.

n Overall revision of QAPI policy and procedures to be
compliant with regulatory changes.
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