Page 66 - USX Driver Handbook

U.S. XPRESS, INC. DRIVER HANDBOOK U.S. XPRESS, INC. DRIVER HANDBOOK
Get to Know Your Driver Manager!

You will be assigned to one Driver Manager. The best way to
contact your Driver Manager is to dial 800-336-3477. You will be
asked to enter your log ID number and the system will automatically
route you to your Driver Manager. Do not use any other 800 number to
contact your Driver Manager as you will likely experience lengthy hold
times.
Your Driver Manager will be your first point of contact to help you
with questions or concerns while you are on the road. However, other
resources are available to you when you need them. Other important
numbers that you might need are:

Benefits: 800-670-1915
Claims: 800-601-5500
Driver Payroll: 888-398-1555
Driver Training: 888-999-8623
Fleet Services: 800-447-3152

Fuel: 800-251-6011
Human Resources: 888-687-0719
Permits: 800-251-6291 – Ext. 321247
Recruiting: 800-879-7737
Risk Management: 800-601-5500
Safety: 800-601-5500
Telephone Availability

When you are at home and/or away from your truck, you must
provide your Driver Manager with a phone number where you can be
reached. It is your responsibility to stay in contact with your Driver
Manager.

Dispatch Policy
The Company operates within a “Forced Dispatch” system. If you
are given a dispatch, and have the hours available to take the load, you
are required to pull the load.
1. To satisfy our customers’ needs, you must accept all of the
dispatches given by your Driver Manager.
2. There will be occasions when dispatch will need to put a certain

PAGE 64