Page 67 - USX Driver Handbook

U.S. XPRESS, INC. DRIVER HANDBOOK U.S. XPRESS, INC. DRIVER HANDBOOK

driver, truck or trailer on a load due to customer requirements,
trailer size, equipment maintenance, etc.
3. You may be required to enter Canada.
4. Drivers may be subject to disciplinary action up to and including
termination for refusing a load or failure to cover a load.
Service Expectations and Accountability Policy

As a new or returning driver to the U.S. Xpress driving force, we
want to communicate clearly on our expectations for servicing our
customers. It is imperative that every member of operations, including
drivers, puts forth every effort to safely and legally service every load for
every customer every day. Each year we see customer business come to
us because other carriers are not meeting service expectations, as well as
customer business leave our company because we are not meeting their
expectations. Our goal is to minimize this negative activity, improve our
customer relationships, and positively impact driver pay and utilization.
As a member of our driving force you will be responsible for
managing your time and planning each trip to afford you the best
opportunity to service the load legally and safely. In the event you are
not able to service a load, it is your responsibility, to the company
and to the customer, to communicate to your on duty dispatch
immediately upon discovering you cannot service the load. Dispatch
will then determine the course of action to avoid the service failure.
Those actions might be to remove you from the load assignment, allow
you to continue as planned and work with Customer Service to arrange
new pickup and/or delivery terms, or repower the load to another driver
with sufficient drive time to make the on time delivery.
If you are assigned a load and agree to service the load, then the
expectation is that you will deliver on time. If you are late due to your
own negligence, then the following disciplinary actions will be taken.

The following disciplinary process for Driver Staff is in effect:

First Service Failure: Verbal Warning
Second Service Failure: Written Warning
Third Service Failure: Discharge

Please contact your supervisor if you have any questions regarding
this program. This progressive discipline is merely a guideline and

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