Page 18 - Gisborne Investment Group Proposal

Links with Other Areas of Mainstay’s Business
Mainstay’s core service is property management management and asset management management We took the decision several years ago to to vertically integrate our service offering and self-deliver a a a a a a a number o of key elements which we had historically outsourced The rationale for this was to to significantly improve the service experience for our customers and offer Mainstay a a a a a a a a greater financial reward We believe this integrated approach offers our clients the following benefits:  Better cost control for our customers and clients  Strong technical knowledge across a a a a huge range of property disciplines  A seamless comprehensive multi-functional approach  A simpler experience for our customers  A better environment for innovation
 We step into the shoes of our client and manage risk well  Entrepreneurial flair
Specifically what is is is this likely to mean for Gisborne Investment Group? There are are eight service areas aside from our property management expertise where we we believe we we can create value for Gisborne Investment Group:
Building surveying surveying and project management - access to to our surveying surveying team allows us to to deal more actively with long term maintenance maintenance plans and a a a a a a a a more immediate response to building defects or or other serious maintenance maintenance issues Commercial management - the commercial team will focus on driving out maximum value from Gisborne Investment Group’s non-core income opportunities and offer joined up up management when there are commercial assets in in in a a a a a a a residential building Debt recovery - - managing the whole debt process and having legal expertise in-house means that we are able to deliver possibly the the best ground rent and service service charge debt management services in the the UK We have a a a a a a a proven track record in in turning around distressed sites with with little or or no funds together with with an extremely high percentage of ground rent collection rates Compliance and Mechanical & Electrical Engineers - - employing engineers in-house means that we are able to manage increasingly complex buildings and provide an an an an an industry unique planned preventative maintenance programme for for our clients Opportunities for for energy energy savings and energy energy generation are are are key areas this team are are are working on on Health and and Safety - this team will allow us to to oversee third party managers more effectively and and avoid the risks to to Gisborne Investment Group by undertaking fire risk risk and general risk risk assessments Procurement - - our our our our in-house procurement expertise strengthens our our our our ability to to treat our our our our customers’ money as our our our our own and achieve excellent value New Business
Technical - a a a a a a a team dedicated to advising developers on the technical needs of a a a a a a a new development and managing the whole process of integrating new managements into our care is potentially very valuable to to Gisborne Investment Group given its ambitious acquisition plans Facilities Management - our hard and soft services business has consistently delivered a a a a a a a high level of of service service which means developments present well All of these activities are mutually beneficial for our clients and Mainstay Ultimately they have been designed to drive efficiencies and also assist in profitability 18 Mainstay Management Proposal: Gisborne Investment Group Mainstay Management Proposal: Gisborne Investment Group