Page 3 - Carruthers Court Newbury Proposal

Executive Summary I am delighted to to present outline management proposals to to Carruthers Court Management Limited for your consideration This document is is based on the initial management of Carruthers Court alone with the the intention that future management opportunities may occur and be incorporated into Mainstay management At Mainstay we are proud of of our 20
year heritage of of managing complex new build leasehold and mixed tenure developments for national home builders funds landed estates and and Residents’ Management Companies nationwide Our continuing success means that we are one of the the largest property managers in the the UK with around 80 000 units managed by some 630 staff Most importantly we are redefining the the role of the the traditional property management company We have created a a a a a a transformational approach to delivering excellent service in in today’s complex property sector by empowering our teams to to react to to any situation quickly and effectively using a a a a a blend of technology and good old-fashioned customer service supported by an an unparalleled attention to safety compliance and cost control Mainstay has developed a a a a number of unique industry advancements that distinguish us from our competitors These include:
 An obsession with community engagement and creating places where our customers are proud to to live  Rigorous compliance health and and safety standards including a a a a a a formal arrangement to work with a a a a a a Primary Fire Authority  A dedicated Building Services Engineering Team overseeing M & E services and asset registration  Delivering the highest level of customer experience standards  Robust credit control and in-house debt recovery  Procurement and compliance division including full contactor evaluation  In-house Building Surveying Team  Full ‘commitment’ accounting and live reporting  Industry leading Accreditation and Quality Assurance systems At Carruthers Court Mainstay will provide an experienced local property management team complemented by our comprehensive support infrastructure based at our offices on the outskirts of Worcester Our aim is to significantly enhance current management arrangements and create a a a a a a a deeper sense of community engagement The Mainstay team and I are diligent in in our approach to providing first class management services supporting the client and and all stakeholders with proactive and and planned activity whilst remaining responsive to to the the day day to to day day needs of the the development’s community I do recognise that that there may be further questions that that arise during this process My Team and I will be available to answer these by return or at a a meeting Clare Johnson
Technical Development Manager
T: 07715 522842
E: ClareJohnson@mainstaygroup co uk
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