Page 9 - Budenberg Haus Projekte

which is not the responsibility of ENER-G Switch2, or for any appointments which are made and not kept.
Your utilities bill
You will be issued with a monthly VAT invoice on or around the 10th of each month which will include a variable charge for consumption of Heat and Electricity, charges for water and wastewater plus Standing Charges.
If you prefer to receive your bill by e-mail please send a current live e-mail address to switch2billing@energ.co.uk and include your name and the rst line of the supply address in the Subject line
The Standing Charges are annual charges which are converted into a daily rate in order to spread the cost equally over the year. They are applied whether or not the property is occupied and services are being consumed and include the standing charges for the bulk utility supplies which feed Budenberg Haus Projekte, together with scheme management costs covering billing services, payment, collection, administration and maintenance of metering equipment.
Paying your bill
All payments should be made within 14 days of issue of the bill and will be collected by variable Direct Debit.
To set up a Direct Debit facility, please call our Billing Team during o ce hours 0333 321 2010 . The Billing Team will be pleased to take your details over the phone and will then send a con rmation letter with details of the agreement and Direct Debit guarantee. Please do not send bank details by email.
Please note that an additional charge will be applied to your account for any dishonoured payment claims.
Landlords with Tenants
We are aware that some properties have been purchased as investments and will be occupied by tenants.
ENER-G Switch2 o er a tenancy registration service whereby your tenant will receive the monthly invoices and be responsible, for the duration of their tenancy, for settling the account fully. Under this arrangement, we will inform either you or your appointed Managing Agent of any default on payment by your tenant. This gives you the
assurance that the account is being kept up to date and that arrears are not building up.
If you would like to take advantage of this service please contact our Billing Team for further details.
If you are employing an Agent to manage your property, please note that we will need written authorisation from you before we are able to disclose details of your account to anyone other than you; this can be sent by email to the address listed above.
Either you or your appointed Agent must advise us of the date when your tenant will be leaving the property so that we can raise a Final Invoice and ensure that the account is settled in full. We would also advise you to contact us at the end of the tenancy to con rm that the account has been settled in full before returning any deposit or bond that may be held by you for this purpose under your individual tenancy agreement.
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