Page 4 - C21N Jump Start

Every interaction you have impacts customer and prospective client perceptions. You represent yourself and CENTURY 21 Northland, and collectively we all form the impression of the CENTURY 21 brand. We all have a stake in how we are represented.
● Attire: Business dress, business casual, logo apparel, and dress jeans are appropriate when working in the office or with a client. Under no circumstances should anyone be in the office dressed unprofessionally.
● Work space must be neat and conducive to a professional work environment.
○ Consideration for others/quiet zone
○ Avoid speaker phone or loud cell phone conversations when around others
○ Conference room reserved using sign-up board, and left as you found it
○ Beverage bar/kitchen and bathrooms, and left as you found it
○ Work space and communal table spaces are available upon first come, first served basis
● Vehicle: Must have current MI license with valid insurance. Car must be clean and in working condition.
● Business cards must be company approved with current photo if you choose to have a photo.
● Advertising must adhere to current Michigan Realtors marketing standards.
○ Web site / email / Internet use / blogging, etc.
○ Social networking communication must represent the brand and brokerage in a
professional and positive way.
● Smoking is prohibited in all areas of the building.
Life Long Commitment to Agent Success and Professional Development
Lifelong learning is necessary to achieve professional success; it helps you stay abreast of industry updates and technology. Most importantly, frequent training and development efforts keep real estate professionals compliant with local laws and regulations. You will be expected to take part in the offered training in order to fully benefit from what we have to offer. Much of the success this company has enjoyed has been due to established operating systems and procedures:
● C21 University
● CREATE 21, PEP and other CENTURY 21 sponsored training programs
● Peak Producers and Stay Connected accountability groups
● Bi-weekly business meetings
● In-house training (see Company Calendar for details)
● Mentorship program if applicable
● Group or individual coaching is strongly encouraged
Company Culture and Group Cohesion
Fostering a positive work environment and strong sense of community allows us to attract and retain high-performing real estate professionals. We strive to provide a sense of pride and enjoyment in coming to work every day. Event participation is appreciated and encouraged. It’s a great way to improve work relationships, bond with co-workers, learn new skills and information and get to know your colleagues.
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All Rights Reserved. Copyright © 2019, CENTURY 21 Northland Revised 11.20.18 Expectation Letter