Page 14 - PowerPoint Presentation

REPORTING

Up to Date Business Data Supplied by Work Force Management

• ProService Boise will keep

you informed on

performance levels,
staffing, customer

satisfaction (CSAT), and
possible lost revenue due
to missed/abandoned calls

• We provide access to live and

recorded calls to measure
compliance with your
performance requirements

• We track information about

call duration, the nature of
the call, the location of the

caller, and the resolution of
the call