Page 8 - PowerPoint Presentation
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WORK FORCE MANAGEMENT


         Agent Management and Forecasting






                                                                          • Forecasted Scheduling




                                                                          • Customized Dashboard



                                                                          • Detailed Reporting



                                                                                 • KPIs




                                                                                         Historical



                                                                                         Real-Time




                                                                          • FTE Insight
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