Page 58 - Drive Thru Handbook 9-17
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necessary. If you cannot perform all of the essential functions of your job satisfactorily,
even with reasonable accommodation, because you are taking prescription or over-the-
counter medicine, the Company may require you to see a doctor, at the Company’s
expense. You may be obliged to take a leave of absence if the doctor concludes that
you cannot perform your job safely and efficiently because you are using prescription or
over-the-counter medicine.
RETURN OF COMPANY PROPERTY
Any Company property issued to you such as keys, identification badges, samples,
tools, computers, uniforms, documents, etc. must be returned to the Company when
your employment with Amy’s Drive Thru ends or whenever your supervisor or a member
of management requests it.
REQUEST FOR REFERENCES
During your employment, you may be contacted to provide information to outsiders
regarding current or former Company employees. All such requests should be directed
to the Human Resources Department. You should not respond to these requests
yourself.
CUSTOMER SERVICE
Our Restaurant exists only because of customers, and in particular repeat customers
who voluntarily choose to return here and spend their money on our food and
beverages. Without the customer we don’t have a restaurant, they are the only reason
we are here. As a result, taking care of our customers is our highest priority, in fact a
privilege, and never an interruption. At Amy’s Drive Thru the customer always comes
first!
TELEPHONE COURTESY
It is everyone’s responsibility to answer the phone. Always answer the phone promptly,
within two rings. Always answer in a friendly, polite manner: “Good (morning,
afternoon, evening), Amy’s Drive Thru, may I help you?
Respond to any questions that you are absolutely certain of the answer. If you are
uncertain, ask the person if you may put them on hold for a moment and quickly refer
the call to a manager. Always thank the person for calling. Always ask the caller for
their name when they ask to speak to a manager or customer.
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