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RESOURCES AND CONTACTS

Below is a list of insurance carrier contacts should you require assistance with your benefit ques ons following open enrollment. If
you are unable to resolve your issues or ques ons with the insurance carriers, please contact the Home Office.

Carriers
Aetna Medical
Aetna Value Network HMO Member Services …........................................……………….…. (800) 445‐5299
Aetna Managed Choice POS (Open Access) PPO Member Services ………………………..….. (877) 204‐9186
Carrier Website ………………………………………………………………….………………….…………………… www.aetna.com
Aetna Dental
Dental PPO/PDN Member Services …………………………….……………..………….…………………… (877) 238‐6200
Carrier Website ………………………………………………………………….………………….…………………… www.aetna.com
Aetna Vision
Aetna Vision Member Services ………………………….…….…..……………………….…………………… (877) 973‐3238
Carrier Website ……………………………………………………………….…………………….…………………… www.aetna.com
MetLife Employee Assistance Program
Member Services …………………………………………..……………..……………………….…………………… (888) 319‐7819
Carrier Website ………..…………………………………………..………………………………….………………… www.metlifeeap.lifeworks.com
User Name: metlifeeap
Password: eap
MetLife Basic Life and AD&D
Member Services ……………………………...……………………….…………….…..……………………………. (800) GET‐MET8
Carrier Website …………………………………………….………………………………………………….………… www.mybenefits.metlife.com
MetLife Travel Assistance
Member Services ……………………………………………….……….………………………………….………… (800) 454‐3679
www.webcorp.axa‐assistance.com
User Name: axa
Password: travelassist

Educational Video
Benefits terminology can get confusing. Click here to watch a quick video to learn the basics of how our
medical plans work.

Deduc bles, Copays, Coinsurance, and Out‐of‐Pocket Maximums
h p://video.burnhambenefits.com/terms/

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