Page 15 - Asian Box Guide FINAL 9.11

Carriers

Phone Website

Anthem Blue Cross Medical
- HMO (800) 888-8288
- PPO (800) 888-8828 www.anthem.ca
- Anthem Pharmacy (800) 824-0898
- Anthem 24/7 Nurseline (800) 700-0196

MetLife Dental
- DHMO (800) 880-1800 www.metlife.com/insurance/dental-insurance
- DPPO (800) 942-0854
MetLife Vision
(855) 638-3931 www.metlife.com/insurance/vision-insurance
- PPO
MetLife/ VBA Voluntary Benefits
- Group Accident
(866) 797-3236 www.vbaadv.com
- Critical Illness
- Hospital Indemnity
MetLife Life & AD&D
- Basic Life and AD&D (800) 638-5433 www.metlife.com/insurance/life-insurance
- Voluntary Life and AD&D

The Burnham Advocate Help-Line: (800) 391-6812
The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related
issues when you are unable to resolve them directly with your insurance carriers. You will receive fast, skilled
assistance with Medical and Dental provider issues, referral assistance, and claims management.

For help, simply call the Burnham Advocate help-line at (800) 391-6812. For more complicated questions or
claims issues, the Burnham claims specialist works as your insurance advocate, researching and resolving
problems quickly and effectively. If further action is required, the Burnham Advocate will provide regular
updates until the issues are resolved.

Travel Assistance Program
This coverage is provided by Asian Box at no cost to you
TAP offers a 24-hour, toll-free service that provides a comprehensive range of information, referral, coordination and arrange‐
ment services designed to respond to most medical care situations and many other emergencies you may encounter when you
travel more than 100 miles from home or in a foreign country. On Call also offers pre-trip assistance including passport/visa re‐
quirements, foreign currency and weather information.

Employee Benefits 15