Page 23 - WesternU Sample Guide

Carrier Contacts

Anthem Blue Cross
Medical
HMO Member Services ….………………………..…………………………..…….……………………………………... (800) 888-8288
HSA Member Services …………………………..………..………….……………………………………………………... (866) 207-9878
PPO Member Services ….………………………..…………………………..……………………………………………... (800) 888-8288
24/7 Nurse Line …………………………………………..………………………….…………………………………………. (800) 700-9186
Home Delivery Rx ………………………………………………………………………………………………………………. (866) 297-1013
Act Wise ……………………………………………………………………………………………………………………………. (844) 860-3535
Carrier Website ………………………………………………………………….………………………………………………. www.anthem.com/ca
Dental
Member Services …………………………………….………………….……………………………………………………... (877) 567-1804
Carrier Website ………………………………………………………………….………………………………………………. www.anthem.com/ca
Vision
Member Services …………………………………….………………….……………………………………………………... (866) 723-0515
Carrier Website ………………………………………………………………….………………………………………………. www.anthem.com/ca

Flexible Spending Accounts
Member Services …………………….……………….………………….…………………………………………………….. (844) 860-3535
Carrier Website …………………….……………………………………………………………………………………………. www.anthem.com/ca
Anthem Blue Cross

Life/AD&D & Disability
Member Services …………………………………………..……………..……………………………………………………. (800) 552-2137
Carrier Website ………..…………………………………………..…………………………………………………………… www.anthem.com/ca
Employee Assistance Program
Counselor Services ……………………………………………….……….…………………………………………………... (888) 209-7840
Carrier Website ……………………..………………...………….……………………………………………………………. www.resourceadvisorca.anthem.com

Trustmark
Voluntary Worksite Benefits
Member Services …………………….……………….………………….…………………………………………………….. (866) 797-3236
Carrier Website …………………….……………………………………………………………………………………………. www.trustmarksolutions.com
Vanguard

Retirement Plan
Member Services …………………….……………….………………….…………………………………………………….. (800) 662-2003
Carrier Website …………………….……………………………………………………………………………………………. www.vanguard.com

The Burnham Advocate Help-Line: (800) 391-6812

The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related
issues when you are unable to resolve them directly with your insurance carriers. You will receive fast, skilled
assistance with Medical and Dental provider issues, referral assistance, and claims management.

For help, simply call the Burnham Advocate help-line at (800) 391-6812. For more complicated questions or
claims issues, the Burnham claims specialist works as your insurance advocate, researching and resolving
problems quickly and effectively. If further action is required, the Burnham Advocate will provide regular
updates until the issues are resolved.