Page 6 - ENCO Benefits Guide 01-20 Florida_FINAL

LIVEHEALTH ONLINE

HEALTH CARE 24/7 365 DAYS A YEAR

Anthem Blue Cross | LiveHealth Online Medical
LiveHealth Online uses two-way video to connect you with U.S. board-certified doctors over the internet. You can see a doctor on
the go, right from your mobile device. Doctors can answer your questions, make a diagnosis and even prescribe necessary medica-
tions if you need them. Enrolling is quick and easy. Then, each time you log in, you’ll see doctors that are available in your state. If
English isn’t your first language, try searching for a doctor based on your language preference. You can use LiveHealth Online for
many different health issues, such as colds, the flu, allergies, sinus infections, bronchitis and family health. Keep in mind, LiveHealth
Online is not for emergencies. If you experience an emergency, you should go to the emergency room or call 911.

COMMONLY TREATED CONDITIONS:
• Cold
• Flu
• Pink
• Eye
• Fever
• Sinus Infection Skin Rash/Infections Allergies

Anthem Blue Cross | LiveHealth Online Psychology
Use LiveHealth Online Psychology to visit with a licensed therapist or psychologist for one-on-one talk therapy over the internet.
Therapists provide talk therapy and do not diagnose patients or write prescriptions. Most therapists specialize in a certain field like
family therapy, Marriage counseling, occupational therapy, educational therapy, etc. The psychiatrists you see using LiveHealth
Online can prescribe medication or help manage any medication you might be taking for a behavioral health condition. Online
counseling is not appropriate for all kinds of problems. If you are in crisis or have suicidal thoughts, it’s important that you seek
help immediately. Please call 1-800-273-8255 (National Suicide Prevention Lifeline) or 911 if you experience an emergency.

HOW LIVEHEALTH ONLINE WORKS:

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Finish

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Register in Copay/payment Review Choose a doctor Consultation Doctor diagnoses LiveHealth Online Claim is sent to
2 minutes processed by doctor and enter with a patient. If Rx is automatically health plan or
credit card profiles pharmacy board-certified prescribed, it is sends conversa- transaction
information doctor in 10 sent to patient’s tion summary to processed by
preferred patient credit card
pharmacy

Mobile App for Apple and Android Devices: Download and open the LiveHealth Online app on your Apple or Android device. Create
a six-digit pin number. You’ll need this number every time you use the app. Complete the “Tell Us About Yourself” page to begin.

Accessing LiveHealth Online
Go to www.livehealthonline.com. Select “Sign Up” if you do not have an account. Click “Log In” if you do
have an account. Complete the information about yourself and your health issue, then search for a doctor in
your area.

LiveHealth Online Psychology: After you log in to LiveHealth Online, select LiveHealth Online Psychology.

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