Page 4 - QSC EE Guide 01-20 CA

Health Advocate is a program that provides you with experienced help when dealing with benefit related issues.
Their team includes highly trained registered nurses, backed by a staff of medical directors and administrative
experts. When you call Health Advocate for assistance you are assigned a Personal Health Advocate who takes
responsibility for helping you to resolve problems.

Here are a few of the ways that they help:

Not sure who to call or Diagnosed with a Need to find a doctor
which benefit to use? medical issue? or hospital?
Call Health Advocate! Count on Health Advocate to Health Advocate can match you
answer questions, research and with the right quality providers,
explore treatment options, and and even make an appointment
coordinate services relating to at a time that works for your
your care. schedule!

BILL

Considering a second opinion? Medical bills, claims or Support for the whole family!
Health Advocate will research and benefit questions? Health Advocate is available to
identify top experts and Centers Health Advocate will review your you, your spouse or registered
of Excellence, arrange for the medical bills to uncover possible domestic partner, dependents,
transfer of your medical records errors or duplicate charges, and parents, and parents-in-law.
and test results, and arrange face- help resolve complicated claims
to-face appointments. and billing issues.

Their years of experience make it easy. You need to make only one call or send an e-mail and your Personal Health
Advocate will:
• Act quickly and effectively on your behalf.
• Protect your privacy and keep information strictly confidential.
• Find the best answers.
• Make any necessary follow-up arrangements.

Contacting Health Advocate

Telephone: If you need assistance dealing with benefit-related issues, you can
speak directly with a highly trained Health Advocate by calling (866) 799-2731

Email: answers@healthadvocate.com

Web: www.healthadvocate.com/members

Mobile App: Available for free at the Apple App Store or Google Play Store.