Page 18 - UP_Benefits_2020_CA_Support_110519_HI

RESOURCES & CONTACTS
HEALTH ADVOCATE ENROLLMENT INFORMATION
We encourage you to take advantage of the online resources available to you through the insurance carriers. Through
their websites you can locate network providers, manage claims, obtain wellness information and much, much more!
Health Advocate is a program that provides you with experienced help to assist you in making your enrollment
elections, find in-network providers, and when dealing with benefit related issues. Their team includes highly ADP - EMPLOYEE SELF SERVICE (ONLINE ENROLLMENT) https://workforcenow.adp.com
Website
trained registered nurses, backed by a staff of medical directors and administrative experts. When you call Health Login Registration Code: UPE-My4130portal
Advocate for assistance you are assigned a Personal Health Advocate who takes responsibility for helping you
to resolve problems. UNITED HEALTHCARE – Medical (800) 624-8822
HMO Member Services
PPO Member Services (866) 633-2446
Here are a few of the ways that they help: Pharmacy (OptumRx) (800) 797-9791

Specialty Pharmacy (OptumRx) (888) 702-8423
• Find in-network providers and assist in making plan election choices upon enrollment Website & Provider Finder www.myUHC.com
SignatureValue Harmony HMO
• They help you get your claims and/or billing issues resolved Harmony HMO: SignatureValue Advantage HMO
Advantage HMO:
• They help you get answers to your medical questions about test results, treatment plans, and medications HSA PPO 3000: Select Plus
recommended by your doctor PPO 2500: Select Plus
• They work with our insurance carriers to help obtain appropriate approval for services when necessary HEALTH SAVINGS ACCOUNT (HSA) & FLEXIBLE SPENDING ACCOUNT (FSA)
(866) 346-5800
• They assist in communications between your doctors and the insurance companies Member Services www.healthequity.com
Website
• They help you locate and contact the best doctors, dentists, and treatment facilities in your networks
• They share unbiased health information when you need to make an informed decision about your care KAISER PERMANENTE - MEDICAL
Member Services (800) 464-4000
Website & Provider Finder www.kaiserpermanente.org
Their years of experience make it easy. You need to make only one call or send an e-mail and your Network Name: Kaiser HMO
personal health advocate will:
UNITED CONCORDIA - DENTAL
Member Services (800) 332-0366
• Act quickly and effectively on your behalf Website & Provider Finder www.unitedconcordia.com
• Protect your privacy and keep information strictly confidential HMO Network Name: Concordia Plus
Alliance
PPO Network Name:
• Find the best answers
• Make any necessary follow-up arrangements EYEMED - VISION
Member Services (866) 800-5457
Website & Provider Finder www.eyemedvisioncare.com
CONTACTING HEALTH ADVOCATE Vision Network Name: Insight
If you need assistance dealing with benefit-related issues, you can speak directly with a highly trained advocate CIGNA - BASIC LIFE AND AD&D / VOLUNTARY LIFE, AD&D AND DISABILITY
by calling (866) 695-8622. You can also email answers@healthadvocate.com Counselor Services (800) 362-4462
Website & Provider Finder www.cigna.com
BENEFITHUB - Discount Marketplace
Member Services (866) 664-4621
Website www.unitedpacific.benefithub.com
CIGNA - EMPLOYEE ASSISTANCE PROGRAM
Counselor Services (800) 538-3543
Website & Provider Finder www.cignabehavioral.com/cgi

HEALTH ADVOCATE ADVISORS
If you need assistance dealing with benefit-related issues, you can speak directly with a highly trained advocate
by calling (866) 695-8622. Email: answers@healthadvocate.com
16 17