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RESOURCES AND CONTACTS
Below is a list of insurance carrier contacts should you require assistance with any benefit questions. If you are unable to resolve
your issues or questions with the insurance carriers, please contact the Burnham Advocate.
Medical - Kaiser Permanente
Member Services (Policy # 39071) ……………………………………….……………………..….….. (800) 464-4000
Carrier Website ………………………………………………………………….…………………………...…. www.kaiserpermanente.org
Medical - Anthem Blue Cross
CA PPO Member Services (Policy # 280767M001)…..………………………..…….……...….. (800) 888-8288
NON-CA PPO Member Services (Policy # 280767M004)…..……………………..……...….. (800) 888-8288
Carrier Website ………………………………………………………………….……………………...………. www.anthem.com/ca
Dental - Anthem Blue Cross
Member Services (Policy # 2807670001………………………...………………….……..………... (877) 567-1804
Carrier Website ………………………………………………………………………………………….………. www.anthem.com/ca
Vision - Anthem Blue Cross
Member Services (Policy # 2807670003) .………………..…………………..……..…………….. (866) 723-0515
Carrier Website ………..…………………………………………………………………………..……………. www.anthem.com/ca
Life and AD&D / Disability - Anthem Blue Cross
Life and AD&D Claims (Life Policy # 280767C001 / AD&D #280767B001).…………… (800) 813-5682
Disability Claims (Policy # 280767W001 STD / 280767L001 LTD) .…………..………….. (800) 813-5682
Carrier Website …………………………………………….……………………………………………………. https://myspecialtyappsanthem.com/Claims/
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Supplemental Life and AD&D - MetLife
Claims (Policy # 95778) ………….……………….………………………..……...……………...……….. (800) 438-6388
Carrier Website ………..…………………………………………..…………………………...………………. https://www.metlife.com/individual/
insurance/life-insurance/service-claims.html
Employee Assistance Program - Cigna Behavioral Health
Counselor Services ……………………………………………….……………....……………………………. (877) 622-4327
Carrier Website ……………………..………………...………….…………………………...……………….. www.cignabehavioral.com (Login ID Megapath)
Flexible Spending Account - Tri-Ad
Member Services …………………….……………………………………………………...…………………. (888) 844-1372
Carrier Website …………………….……………………………………………………………...……………. www.tri-ad.com
401(k) - Wells Fargo
Member Services …………………….……………………………………………….…….……….…………. (800) 728-3123
Carrier Website …………………….………………………………………………………………...…………. www.wellsfargo.com/retirement-plan
The Burnham Advocate Help-Line: (800) 391-6812
The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related issues when you are
unable to resolve them directly with the insurance carriers listed above. With the Burnham Advocate help-line, you will receive
fast, skilled assistance with Medical, Dental and Vision provider issues, referral assistance, and claims management.
Simply call the Burnham Advocate help-line at (800) 391-6812 or e-mail us at BurnhamAdvocate@burnhambenefits.com. For more
complicated questions or claims issues, the Burnham claims specialist works as your insurance advocate, researching and resolving
problems quickly and effectively. If further action is required, the Burnham Advocate will provide regular updates until the issues
are resolved!
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