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Resources and Contacts

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open
enrollment. If you are unable to resolve your issues or questions with the insurance carriers, please contact Human
Resources .
MEDICAL - BLUE SHIELD

Member Services ……………………….…………….…..……………………………………………………….……………… (888) 256-1915
Pharmacy….…………….…..…….…………….…..…….…………….…..…….……………….…..…….…………….…..… (800) 535-9481
Mail-Order Pharmacy….…………….…..……..…….…………….…..…….……………….…..…….…………….…..… (866) 346-7200
Teladoc .…………….…..…….…………….…..…….…………….…..…….…..……………….…..………….…..…….….. (800) 835-2362
Carrier Website ……………………………………………………………….……………………………………………………. www.blueshieldca.com
MEDICAL - KAISER

Member Services…………………………….…………….…..………………………………………………….……………… (800) 464-4000
Carrier Website ……………………………………………………………….……………………………………………………. www.kp.org
DENTAL / VISION - ANTHEM

DHMO Member Services…………………………….…………….…..………………………………………………………. (888) 209-7852
DPPO Member Services…………………………….…………….…..………………………………………………………. (877) 567-1804
Vision Member Services…………………………….…………….…..………………………………………………………. (866) 723-0515
Carrier Website ……………………………………………………………….……………………………………………………. www.anthem.com/ca
BASIC LIFE/AD&D / VOLUNTARY LIFE/AD&D / LTD - MUTUAL OF OMAHA

Life and AD&D Member Services…………………..……………..………………………………………………………. (800) 775-8805
Long Term Disability Member Services………..……………..………………………………………………………. (800) 877-5176
Carrier Website ………..…………………………………………..……………………………………………………………… www.mutualofomaha.com
EMPLOYEE ASSISTANCE PROGRAM - MUTUAL OF OMAHA

Assistance Line …………………………………………..……………..………………………………………………………. (800) 316-2796
Carrier Website ………..…………………………………………..……………………………………………………………… mutualofomaha.com/eap

ONLINE ENROLLMENT - EASECENTRAL
Carrier Website ………..…………………………………………..……………………………………………………………… plm.easecentral.com
UNUM– ACCIDENT, CRITICAL ILLNESS AND HOSPITAL INDEMNITY INSURANCE

Assistance Line………………………………………………………………………………………………………………………. (800) 635-5597
Carrier Website……………………………………………………………………………………………………………………… http://www.unum.com/
employees.aspx

The Burnham Advocate Help-Line: (800) 391-6812

The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related
issues when you are unable to resolve them directly with your insurance carriers. You will receive fast, skilled
assistance with provider issues, referral assistance, and claims management.

For help, simply call the Burnham Advocate help-line at (800) 391-6812. For more complicated questions or
claims issues, the Burnham claims specialist works as your insurance advocate, researching and resolving
problems quickly and effectively. If further action is required, the Burnham Advocate will provide regular
updates until the issues are resolved.

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