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Virtual Visits








         When you don’t feel well, or your child is sick, the last thing you want to do is leave the comfort of home to sit in a
         waiting room. Now you don’t have to. Virtual Visits let you see and talk to a doctor from your mobile device or
         computer without an appointment. Most visits take about 10-15 minutes and doctors can write a prescription, if
         needed, that you can pick up at your local pharmacy. This service is part of your health benefits offered through
         United Healthcare and Blue Shield.


                 Cost
                 United Healthcare HMO Members: No charge
                 Blue Shield PPO Members: $5 Copay


                 Good For                   Not Good For
           Colds, fever, and flu      Anything that requires a
           Allergies                   hands-on exam
           Sore Throat               Anything requiring a                        Accessing Doctors
           Headache                    test                                United Healthcare HMO Members can
           Stomach Ache              Cancer or other                     register on uhc.com/virtualvisits

           and more!                   complex conditions                  Blue Shield PPO Members can register
                                       Chronic conditions
                                       Sprains, broken bones,              on www.teladoc.com/bsc or call
                                         or injuries requiring               (800) 835-2362 to get started.
                                         bandaging


                                                    Here’s How it Works:






                 Setup an Account                 Provide Medical History                Request a Consult
           Sign up online or call to use your   Within the website, provide doctors   On-demand and scheduled consults
          virtual visits day, night, weekends,   the information they need to make   are available by phone, online video,
                    and holidays.                   an accurate diagnosis.             and via the mobile app.





          24/7 Nurse Line
          United Healthcare and Blue Shield offer a 24-hour nurse support line to help answer health related questions.
          Support is available by calling the toll-free member phone number on the back of your ID card.  This service is
          provided at no charge to you.

          Physician House Calls
          Blue Shield offers PPO members with Heal, a service that let’s you see a doctor anytime, anywhere. With flexible
          service offerings with in-network insurance, let Heal connect you with a great physician who provides on-
          demand house calls where you’re seen in 2 hours or less. Copays for these visits are $20 for Blue Shield PPO
          members. Both HMO and PPO members can visit www.heal.com for more information.





    12  Employee Benefits
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