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Resources and Contacts

Below is a list of insurance carrier contacts should you require assistance with your benefit questions following open enrollment. If
you are unable to resolve your issues or questions with the insurance carriers, please contact the Human Resources Department.
Medical / Vision / Basic Life and AD&D - Anthem
Member Services…………………………………………………………………………………………………………………… (800) 888-8288
Retail Pharmacy…………………………………..………..………....………..………………………………………………... (800) 700-2541
Mail Order …………………………..…....………………………..………....…………………………………………………... (866) 297-1013
Vision…………………………………………………………………..……………………………………………………………….. (866) 723-0515
Life Claims… ………………………………………………………………………..……………………………………………….. (800) 552-2137
Website ………………………………………………………………………………………………………………………………... www.anthem.com
Dental - United Concordia

DPPO Member Services…………………………………………………….…………………………………………………... (800) 332-0366
United Concordia Website………………………………………………….……………………………………………….... www.unitedconcordia.com
Voluntary Life and AD&D / Voluntary Disability - The Standard

Voluntary Life and AD&D Member Services………………………..…………………………………………………. (800) 628-8600
Voluntary Long Term Disability Member Services… …………….………………………………………………… (800) 368-1135
Employee Assistance Plan… ………………………………………………………………………………………………….. (888) 293-6948
Travel Assistance Plan… ………………………………………………………………………………………………..……… (800) 527-0218
The Standard Website………………………...………………………………………………………………………………… www.standard.com
Flexible Spending Accounts - Discovery Benefits
Member Services……………………………………………………..……………………………………………………………. (866) 451-3399
Discovery Benefits Website……...………………………..……………..………………………………………………….. www.discoverybenefits.com
Voluntary Benefits - Transamerica

Member Services……………………………………………………..……………………………………………………………. (888) 763-7474
Carrier Website……...………………………..……………..……………………………………………….……..……..…….. www.transamericaemployeebenefits.com
Voluntary Benefits - LifeLock

Member Services……………………………………………………..……………………………………………………………. (800) 416-0599
Carrier Website……...………………………..……………..……………………………………………….……..……..…….. www.lifelock.com
401(k) - Voya Financial

Member Services…………..……………………………………………………………………………………………………... (800) 584-6001
Website……...………………………………….……..…………………..…………………………………………………………. www.voya.com

The Burnham Advocate Help-Line: (800) 391-6812

The Burnham Advocate toll-free customer service help-line can provide assistance with insurance related issues when you are
unable to resolve them directly with the insurance carriers listed above. With the Burnham Advocate help-line, you will receive
fast, skilled assistance with Medical, Dental and Vision provider issues, referral assistance, and claims management.

Simply call the Burnham Advocate help-line at (800) 391-6812. For more complicated questions or claims issues, the Burnham
claims specialist works as your insurance advocate, researching and resolving problems quickly and effectively. If further action is
required, the Burnham Advocate will provide regular updates until the issues are resolved!

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