Page 9 - Burnham Sales Optimization Blueprint 2018-2019

Article by Jorge Barba from www.game-changer.net

Empathy, collaboration, creativity, leadership are future-proof skills everyone needs to have; which are in
short supply. So, how do we embrace, develop and put these skills to work in a world where collaboration is
an imperative?

We can begin by setting expectations about ourselves, clarifying our intentions and being accountable.
How?

A few years ago I published a post about the NY Times The Corner Office author Adam Bryant where he
shared a management technique known as the User Manual, a simple idea on how to work with you.

At the time, I had done something similar myself. But then I found Brad Feld’s post on a User Manual with
more structure and decided to develop it from that template.

Why a user manual?

One of the main challenges in creating teams is a getting to know people before getting to work. Usually,
people jump straight to work and deal with whatever personality clashes come up later on. A user manual
creates needed transparency about work practices across a team—it also drives great accountability. Each
individual defines how they work best—and the group can then hold that individual accountable to that
specific set of criteria. Really helpful tool to create the right environment to drive upward feedback as well.

What are some honest, unfiltered things about you?

What are your quirks? What drives you nuts?

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