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Resources and Contacts
Below is a list of insurance carrier contacts should you require assistance with your benefit ques ons following open enrollment. If
you are unable to resolve your issues or ques ons with the insurance carriers, please contact Jennifer Heslinga or Elizabeth Fraire.
Medical - Kaiser Permanente
Member Services …………………………..………………….………………………………………………………..…. (800) 464-4000
Carrier Website ………………………………………………………………….………………………………..………… www.kaiserpermanente.org
Medical - Aetna
HMO Member Services …………………………..………………….……………………………………..…………… (800) 445-5299
PPO Member Services ….………………………..…………………………..………………………………..………… (877) 204-9186
HSA Member Services ..………………………..…………………………..………………………………..………… (877) 869-4077
Retail Pharmacy …………..…………………………………………………….………………………………..………… (800) 238-6279
Mail Order Pharmacy ………………………………….……………..........……………………………..…………… (888) 792-3862
Carrier Website ………………………………………………………………….……………………………..…………… www.aetna.com
Health Advocate
Member Services …………………………..………………….………………………………………………..……….… (866) 695-8622
answers@healthadvocate.com
Dental - Aetna
Member Services ……………………………………….…………….…..……………………………………….……… (877) 238-6200
Carrier Website ……………………………………………………………….……………………………….….………… www.aetna.com
Vision - Aetna
Member Services …………………………………………..……………..……………………………….….…………… (877) 973-3238
Carrier Website ………..…………………………………………..……………………………………….….…………… www.aetnavision.com
Life and AD&D / Disability - Aetna
Life and AD&D Member Services ……………….…………………………………………………………………… (800) 523-5065
STD Member Services ………………………………………………….……………………………….………………… (866) 326-1380
LTD Member Services …………………………………...………………………………………….…………………… (866) 326-1380
Carrier Website …………………………………………….…………………………………………..…………………… www.aetna.com
Employee Assistance Program - Aetna
Counselor Services ……………………………………………….……….……………………..………………………… (855) 283-1915
Carrier Website ……………………..………………...………….………………………………...……………………… www.mylifevalues.com
(User Name & Password = RESOURCES)
Flexible Spending Account - NBS
Member Services …………………….……………….………………….………………………………………………… (800) 274-0503
Carrier Website …………………….…………………………………………………………..…………………………… www.nbsbenefits.com
Voluntary Benefits - Aflac
Member Services …………………….……………….………………….………………………………………………… (818) 290-7213
Carrier Website …………………….……………………………………………………………..………………………… www.aflac.com
Online Enrollment - ADP
ADP Website Log-in …………….………………………..………..……………………………………...…………….. h ps://workforcenow.adp.com
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