Page 4 - Hitachi Benefit Guide 1.31.2019

Online Benefits Enrollment Process

As a newly eligible Team Member, you are required to enroll in benefits online by the deadline provided by The Company. If you
do not enroll in benefits within the deadline provided, you will automatically be enrolled in the Company paid benefits and
considered waived in any coverage that requires an election (including medical). You must wait until the next open enrollment
period, unless you have a qualifying event to update your coverage.

With the Sterling Online System, you and your family can access your benefits information whenever you want, from home or
any place where you have internet access.

How to Enroll
• Website: http://connect.sterlingadministration.com
• Company Code: 2499
• User Name: first initial followed by your last name and the last 4 digits of your social security number (no hyphens or spaces,
e.g., jsmith1234)
• Password: last 4 digits of your social security number. You may reset your password once you login
It is very important that you log in to Sterling and verify your personal information, elect or decline benefits, and identify a life
insurance beneficiary.

Important: Because benefits are effective immediately, you may not be “in the system” until weekly file feeds are sent secured/
electronically to the carriers. If services are needed immediately, it is important that you enroll as soon as possible and notify the
Payroll and Benefits Department in case we need to special handle your enrollment.

Paper Forms May Be Required
In addition to your online enrollment, paperwork may be required if you elect Voluntary Life and AD&D insurance. If your
elections exceed the guarantee issue (GI) amounts (which require the completion of health questions), you must complete a
Cigna Evidence of Insurability (EOI) Form. Please inquire with Human Resources to complete the Employer section, complete
your health questionnaire and submit it directly to CIGNA. A copy of the form is located on our online benefits portal. It is your
responsibility to submit the form and respond to Cigna should they have additional questions or require a health physical. You
and the Company will be notified if you are approved or denied for coverage. If Hitachi Solutions doesn't receive any activity
from you or CIGNA within 30 days, your election over the GI amount will be voided. If approved, payroll deductions will take
effect 1st of the month following the approval date.

Electronic Disclosure and Online Benefits Information
You’ll find documents posted on your benefit portal such as the Summary of Benefits and Coverage (SBC), annual notices, carrier
benefit summaries, evidence of coverage booklets, claim forms, and much more. These documents include detailed information
about the Hitachi Solutions benefit plans and can help you plan for upcoming services. From work or home, 24 hours a day, 7
days a week, you and your eligible dependents may access the website.

The Sterling Online System website contains important information regarding your benefits. It is our policy to disseminate all
plan information electronically. If you are unable to access the site or you prefer a hardcopy of the documents, please contact
the Payroll and Benefits Department.

Your Payroll Site - ADP
Payroll is managed through a separate system, ADP. Please be sure to register as a first time user.

https://workforcenow.adp.com
• First user’s registration code: hse-94080

If you have any payroll related questions, please contact Melissa Halverson at mhalverson@hitachisolutions.com or (949) 346-
8594 (office).

4 Hitachi Solutions America Employee Benefits Guide | 2019