Page 36 - Hub South East Scotland Territory Annual Report 2019-2020

QuAlIty
With the the main objective of the the Hub programme being to deliver quality modern community facilities for clients it it it it is imperative that the buildings we hand over are of a a a a a high standard and and that in the areas of design construction management and compliance in relation to quality we are meeting our targets again this year we have met all the necessary quality targets We have robust monitoring in in in place in in in relation to to quality management and where any issues are identified we work closely with our supply chain to ensure that solutions are found and best practice is shared for future projects Hub South East remains focussed on improving quality standards and and as you can see on on page 19 on on the Queensferry High School project we successfully trialled
a a a a a a a range of enhanced quality initiatives and these are now being rolled out across future projects one indicator of the satisfaction with quality is is user feedback and we have a a a a a range of positive responses from service users and visitors about the facilities we have completed in in this reporting period “We are delighted to finally welcome our children and young people through the doors this morning and are in no doubt that it it has been worth the wait There was a a a wonderful buzz in the Campus this morning with children already making use of the fantastic facilities on offer ”
Susan oliver Jedburgh Grammar campus Headteacher
“We’ve had great feedback especially on the ambiance of the new building The access atrium and cafeteria all enhance patient and visitor experience and are well used The long aspects of the wards provide great rehab and exercise opportunities for patients Especially those in long term and dementia care The large windows and open aspect to the grounds and and gardens give a a a a sense of community and and there has been great enthusiasm by local groups to use the new shared spaces We’re also delighted to hear that third sector agencies are benefiting with an an increase in in in volunteers and carers signing up ”
Miriam anderson capital Planning Programme Manager nHS lothian
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