Page 257 - MS Office 365 for Dummies 3rd Ed (2019)

install it on local devices. For more information about the features that make up the different plans, refer to Chapter 18.
Attempting training for such a broad product as Office 365 can be challenging. For example, providing training on just the Microsoft Office piece can consume a great deal of effort because the product is made up of a number of applications, including Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and Teams. Rather than focus on training for each of these components, a better strat- egy might be to focus on how to achieve specific business functionality without going into the details of each product. For example, for email you use Outlook, for the company intranet you use a web browser and navigate to it (SharePoint is the technology behind it, but you don’t need to worry so much about that), and for instant communication and meetings you use Teams.
Microsoft has a number of partners that provide training for Office 365. You can search Pinpoint for the word “training” to find a list of training companies. Access Pinpoint by using the following URL in your browser: https://pinpoint. microsoft.com.
Support
Even the most experienced and seasoned mountain climbers have a support system, and your organization shouldn’t be any different. Establishing a support system doesn’t mean spending a lot of money. A support system can be as simple as a go-to power user on the team or as complex as a full-fledged call center. Depending on the size of your organization, your support system can take many different forms. A good strategy, however, is to take a tiered approach by starting with communal support through some of the collaborative features of Office 365, such as SharePoint and Teams. Besides, isn’t it poetic to use Office 365 to support Office 365? You can find out more by checking out Part 3 (SharePoint) and Part 5 (Teams).
The community can provide base-level support and work together to figure out the technology. When the community cannot help, then you can call in the big guns by requesting support from your partner or even from Microsoft itself.
By creating a vibrant community that collaborates and supports each other, your organization will have a much better Office 365 experience. The cultural changes that come about from an integrated and connected workforce can add a tremen- dous return on investment to the organization. With Office 365, you have the tools, but every employee must use them to make the transition effective.
When you need to enter a service request with Microsoft, you can do so from within the Office 365 Admin Center, as shown in Figure 19-3. The Admin Center is accessed by logging into https://portal.office.com and then clicking the waffle in the upper left corner and choosing Admin.
CHAPTER 19 Implementing Office 365 241