Page 296 - MS Office 365 for Dummies 3rd Ed (2019)

Self-Serve from the Service Health Dashboard
If you’re the designated admin for your organization, you’ll most likely receive inquiries about issues your users are experiencing in Office 365. Before you spend a lot of time troubleshooting an issue, check out the Service Health dashboard (see Figure 23-1) in the Microsoft 365 Admin Center to determine whether the issue is from your end. In this dashboard, you can manage your Office 365 tenant: manage users, create groups, update subscriptions, review billing, contact support, con- figure settings, run reports, and view the health of the service.
If any of the tracked services in the Service Health dashboard aren’t green, click the item to view additional details like status, user impacts, and the message history.
Having insight into which service is up or down will save you a lot of time and even a phone call to support if you already know someone is working on it.
FIGURE 23-1:
The Microsoft 365 Admin Center Service Health dashboard.
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