Page 81 - MS Office 365 for Dummies 3rd Ed (2019)

FIGURE 4-10:
The Focused Inbox.
Built-in AI in Office 365 determines what email goes into what tab. Email from the contacts you interact with a lot will go to the Focused tab while bulk email from your shopping site will go to the Other tab to filter out the noise. You can also train the AI to fine-tune the categorization by moving email that ends up in the wrong tab. The more you train the AI, the better it will learn your behaviors to ensure that your inbox feels just right for you.
Diagnosing common Outlook problems with SARA
One of the advantages Microsoft has in running cloud services is its access to error logs and signals from the devices and users interacting with the system. Those logs and signals are transmitted to Microsoft databases where they are monitored and analyzed. Based on those insights, Microsoft is able to improve its service or create self-service solutions for customers.
SARA is short for Support and Recovery Assistant, a diagnostics tool built into Outlook. It’s a handy tool that automatically fixes common errors users have encountered in Office 365, such as Outlook problems, Office installations, and more. Figure 4-11 lists the common Outlook problems SARA can troubleshoot.
If you are experiencing any of these issues and want to run SARA, follow these steps:
1. InOutlookdesktopapplication,clickFilefromtheribbon. 2. Fromthebackstageleftpanel,clickSupport.
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