Page 4 - July 2019 CLient Newsletter

JULY 2019, ISSUE 8

EventShaper News

OUR TRAINING SO FAR IN 2019
Training and Development of our team is really
important to us here at EventShaper to ensure
we provide a service that is of growing value to
our clients.

Already this year all our Operations Team have
achieved training and certification in Food Hygiene
Level 2 and Food Allergy Awareness. This new
knowledge will help our teams understand the
processes and rules when dealing with onsite
food/catering queries.

In March, all the Ops Managers attended a course on Crisis Management. Here’s what Tabitha and Daniela had
to say about the course:

“The CEVRA crisis management training was a good way for us to think of different areas and aspects to
review when looking at the vulnerabilities of different shows..” Tabitha

“The training that we had with CEVRA not only outlined the importance of a risk assessment being in place but
also how important it is to communicate in advance with the venue and client regarding the processes.” Daniela

Also in March, all our Ops Assistants went on a ‘How to Build a Shell Scheme Stand’. The training was
provided by Freeman onsite at ExCel. This provided our Ops Assistants to get a very hands-on learning
experience and aimed at helping them get a solid understanding of how a shell scheme stand is built. Anna
turned out to be unexpectedly talented at this and won herself an Amazon voucher for best stand!

We have several more training days planned for our team for the remainder of 2019 and we look forward to
updating you on what we have learned in future newsletters.

CLIENT QUESTIONNAIRES 2019

As in previous years, we are running our client questionnaires throughout
2019. Some of you may have already been contacted by Phil Pratt of
Hownow Consulting for this.

We want to continue to meet your expectations of service, knowledge and
value and the questionnaires form a key part in ensuring we are doing so.
Whether we have only run our first show for you or if it's the 5th year in
a row, we never want to seem complacent in terms of development and
service provision.

We really appreciate you taking the time to give us your honest feedback.
We do listen to what you have to say and implement the changes that are
needed.