Page 121 - Flipbook January Board
P. 121
Robert Packer Hospital
HCAHPS Patient Centeredness*Recieved Date Scores Starting July 2017*
Communication With Nurses Communication With Doctors
100 100
80 80
60 60
40 78.6 80.0 79.3 76.9 76.9 40 77.7
73.4 69.4 74.7 74.9 74.6 75.3 73.7 75.8 73.2 68.3 74.7 77.1 77.1 73.3 73.5 76.4 77.4 70.4 75.0 75.3
20 20
0 0
12/1/2017 1/1/2018 2/1/2018 3/1/2018 4/1/2018 5/1/2018 6/1/2018 7/1/2018 8/1/2018 9/1/2018 10/1/2018 11/1/2018 12/1/2018 12/1/2017 1/1/2018 2/1/2018 3/1/2018 4/1/2018 5/1/2018 6/1/2018 7/1/2018 8/1/2018 9/1/2018 10/1/2018 11/1/2018 12/1/2018
% Top Box Goal % Top Box Goal
Current FY Rate: 76.4% Benchmark: 85.0% Current FY Rate: 75.2% Benchmark: 88.0%
Hospital Environment Communications about Medicines
80 80
70 70
60 60
50 50
40 40
30 59.7 62.1 30 61.3 59.1 58.8 58.9
55.6 53.9 50.9 53.2 56.8 52.8 54.6 56.2 54.8 55.6 54.7 56.6 55.4 55.7 56.6 56.8 55.4 48.7 53.2 56.4
20 20
10 10
0 0
12/1/2017 1/1/2018 2/1/2018 3/1/2018 4/1/2018 5/1/2018 6/1/2018 7/1/2018 8/1/2018 9/1/2018 10/1/2018 11/1/2018 12/1/2018 12/1/2017 1/1/2018 2/1/2018 3/1/2018 4/1/2018 5/1/2018 6/1/2018 7/1/2018 8/1/2018 9/1/2018 10/1/2018 11/1/2018 12/1/2018
% Top Box Goal % Top Box Goal
Current FY Rate: 55.8% Benchmark: 78.0% Current FY Rate: 56.1% Benchmark: 77.0%
