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Dear Mr. Gossett: Chicago
I wish to bring to your attention an outstanding employee. Her name is Betty B. and
she is one of the invisible, taken for granted people in your store. She has for
months been offering the patient, persistent, accurate service that Jewel-Osco
customers demand.
I have seen her stay over her shift to care for a customer who needed service and
she could have left it to a cashier.
Betty is a credit to your organization. I hope you will tell her so.
Sincerely,
Margaret B.
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