Page 46 - PowerPoint Presentation

#3376
Chicago

Greetings Doug:

As a lifelong Chicagoan and Jewel-Osco shopper, plus a former bagger/delivery boy at one of
Jewel-Osco’s earlier stores, I consider myself somewhat of an authority on the company you now
head. Let me assure you that for consistently superb customer service, broad and fresh product
selection, cleanliness and in-stock merchandise absolutely no other location surpasses my favorite
Jewel-Osco at Kinzie and Des Plaines!

My wife and I surpass four other closer Jewel-Osco locations for the sheer enjoyment of shopping at
this one! I have no doubt that this location’s excellence is directly due to the outstanding leadership
of Store Director Phil I. and Asst. Front End Manager Sam P. These two professionals are clearly committed
to exceptional service and customer satisfaction, and they obviously communicate this exception to every
team member in this store. Phil is the most hands on Store Director I have ever observed, and is
constantly in the aisles engaging with customers, team members, stocking merchandise, building endcaps
and doing whatever is required to ensure total customer satisfaction. Phil is unquestionably the very best
at what he does professionally and he should develop “Phil clones!”

Best regards,

Ken Calvin 46