Page 13 - ARUBA TODAY

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local Monday 1 october 2018

Lobby Cultures
At a busy day you will find a world of cultures in the lob-
by of the resort and it mean that Erwin and his colleagues
need to be flexible as each culture comes with their own
habits. “You cannot treat a European the same as a Lat-
in person, they are very different in what they like. I need
to feel what makes the guest happy and that is different
to each culture. Obstacles do not exist in my vocabulary
as I always find a way to solve stuff”, he smiles. Well, with
Erwin’s jolly appearance and positive spirit the welcome
sign is established to be happy. Welcome to Casa del Mar
Beach Resort & Timeshare!q

Juan E. Irausquin Boulevard 51
Oranjestad, Aruba
T + 297 582 7000

Inside the Resort I am the Welcome Sign

Casa del Mar Beach Resort & Timeshare offers you paradise: an oceanfront loca-
tion on the white sandy Eagle Beach, the amazing blue-green colored Caribbean
ocean, wonderful luxury oceanfront or poolside timesharing suites and a world of
amenities like spa, restaurant, pool and fitness. Everybody knows that a smile can
turn you around. Someone who understands this better than anyone else is Erwin
Baptise, bell man of the resort. “Outside our welcome sign is the door man, inside it
is me. I better make the guests smile as the world looks much happier with a smile.”

Erwin has been working at Casa del Mar for more than eight years already. “I am
the bell man and I sometimes also help out at the front desk and operator room or
even at the concierge. A bell man helps with check out and check in, organizes
luggage with room changes, delivers letters to guests, helps managers to move
stuff and assists where needed.” In total they are a team of five with Erwin as the
supervisor. “I love the connection this job makes between staff and guest. You get
to know people in all their ways, sometimes they enter angry but my challenge is
to make them smile after. If they do not like what they are offered you show them
the good sides. You show them possibilities. It makes me feel really great when I can
turn them around”.

Helping Hand
Erwin’s day starts early morning, fresh and ready to welcome the arriving guests. “I
stand ready, walk around to see where I can help and do my thing. On Saturdays
there is no rest at all as that is check out, check in day and it gets crazy. We deliver
luggage and groceries to the rooms and change luggage from room to room,
store luggage when rooms are not ready and help out wherever we can. Always
with a smile, this is a physical job as well as a mental job.” He explains that the work
requires an open mind, honesty, a jolly spirit and a helping hand. “We have many
guests that are of high in age, but young at heart and I help them where necessary
and whenever desired.” Erwin’s ambition at Casa del Mar Beach Resort & Time-
share is to continue with what he is doing, he is satisfied with where he stands now.
“If there is anything stressing me out, believe me, it is gone when I step in here. It
does not work here. Casa del Mar has great guests and the best colleagues. There
is also a lot of fun here while you are working. I do talk to my team when it is neces-
sary to change an attitude or solve something different wise, but always in a straight
and honest way.”

Casa del Mar would like to welcome

you to their family of owners with suits
available for sale or rental year round.