Page 46 - Orientation
P. 46
Standard Operating Procedures
Additional Service expectations
➢ Server is to state their name when greeting a guest
• This helps to develop an initial guest connection.
➢ Ask guests how familiar they are with the menu; if unfamiliar, ask
if it is their first time
• If it is the guests first time, point out where the washrooms are located and offer
to suggest some menu items that you are passionate about.
➢ Finding out if guests are in a hurry
• This will allow you to be prompt with drinks, food service, and bill payment, to
ensure a great guest experience.
