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262            Oloruntomi Joledo, Edgar Gutierrez and Hatim Bukhari

                       and  company  website.  The  case  study  helps  to  select  and  define  boundaries  and  core
                       areas of interactions on the platform.
                          To describe the online consumer-to-consumer (social) lending in the context of an
                       ecommerce system, liquidity, pricing models, and uncertainty, hybrid modeling is used.
                       Growth in the industry partly results from investors being discouraged by stock market
                       returns  and  lower interests  provided  by  banks.  Results from  business  case  studies and
                       literature review indicate that the success of peer-to-peer (P2P) lending business process
                       innovation has not been proven. As an example, it is beneficial to balance the number of
                       lenders  and  qualified  borrowers  that  can  effectively  meet  the  mutual  needs  of  the
                       customers.  Because  this  form  of  lending  is  insecure,  lenders  are  exposed  to  a  risk  of
                       default by the borrower. The platforms have to deal with uncertainties that pervade all
                       aspects of its operations. Any unplanned downtime, outage or system hack can have long
                       term effects to its operations and credibility (Joledo et al. 2014).


                        MAPPING OF THE FRAMEWORK TO A HYBRID SIMULATION SYSTEM

                          The  hybrid  simulation  models  in  this  research  are  developed  using  AnyLogic
                       (http://www.anylogic.com/).  AnyLogic  has  the  capability  of  creating  mixed  discrete-
                       continuous simulations of ABS and SD models in the same interface. Seller consumers
                       come into the system with goods to sell. These consumers require different thresholds of
                       returns. Buyers have different cut-off prices which they can pay for transactions on the
                       platform.  Consumers  are  modeled  as  agents  whose  behaviors  elicit  corresponding
                       responses. The dynamics of price agreement are also modeled in the agent-based system.
                       The  environment  is  modeled  in  SD  with  agents  living  therein.  The  population  of
                       consumers is disaggregated to individual level using agents.
                          In  the  simulation  of  business  processes,  interactions  between  players  are  modeled
                       using statecharts. The system is simulated over a period of eight years to gain insights in
                       to the behavior of participants and how their individual or collective actions affect the net
                       income  and  in  turn  the  profit  margin.  The  output  of  the  overall  system  is  viability
                       measured  by  the  default  rates,  net  income  and  profit  margin.  Outputs  of  the  ABS
                       subsystem are fed into the time-continuous SD model (strategic layer). The assumption
                       for this study is that the seller seeks to sell his product at a profit while the buyer seeks to
                       pay the minimum cost for a particular product. The provider supplies a medium for the
                       realization of customer utility while making a profit in the process.
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