Page 4 - CHIA WA course brochure

PROMOTING A RENT PAYMENT

CULTURE

BIG PICTURE TRAINING
Instructional design, e-learning, classroom training and consultancy
to the not for profit sector

Arguably there has never been a more challenging time to be a social landlord. One in eight adults in
Australia are experiencing severe or high financial stress.

This workshop asks two valuable questions:

•Are we using the most effective means possible to encourage our tenants to engage with us?
•Are we using the most cost-effective means possible to increase income?

On this workshop delegates will consider best practice from both Australia and abroad in respect of developing

a rent payment culture, sustaining tenancies, maximising the rent we charge and maximising the rent we
collect.

The workshop will address:

The business drivers for maximising income
The benefits of a whole of organisation approach
Developing a rent payment culture
Financial inclusion and Financial resilience
Performance management
Value for money
Collecting data to inform service provision
Preventative measures
Using behavioural insights or Nudge Theory to influence tenants’ behaviour
The framework to evaluate existing practice, challenge service improvement and inform strategy

Phone: +61 (0) 497 874 458
Email: info@bigpicturetraining.com.au
www.bigpicturetraining.com.au