Page 27 - TFWA World Exhibit 2022 Special Edition

INSIDER

The Great Hall project is currently working on Phase 1 and Phase
2 concurrently. Phase 1 work is in the center of the terminal where
crews are constructing new ticketing areas for United and Southwest,
widening the balconies on Level 6, adding four new restrooms and
adding 31,000 square feet to Jeppesen Terminal.
Phase 2 work broke ground this summer on the north end of the
terminal. The primary focus of Phase 2 is to enhance security by
building a new security checkpoint on Level 6 in the northwest corner
of Jeppesen Terminal. All Phase 2 work will be done by mid-2024.
However, the new checkpoint is scheduled to open by early-2024.

Left: Newly renovated portion of the Jeppesen Terminal, completed by
DEN in Fall 2021.

implementation of an airport-wide Expansion Program will build 39 new where possible to do so, including the new
commercial Master Plan and strategy and gates, increasing gate capacity at the airport expansions;
plan for the three main concourses at Denver by 30%. The first four new gates opened on • Revisited the category mix and identified
Airport, each one handling circa 20m+ the west side of Concourse B in November the appropriate split of retail, travel
passengers. Currently handling around 65 2020 and 16 new gates opened on the east convenience and F&B in the future;
million passengers annually, DEN is forecast side of Concourse C in May 2022. • Rearticulated the airports’ vision for
to reach 110 million before 2040. Work continues in the two remaining the concessions program, ensuring that it
DEN is centered around the Elrey expansion areas across all three concourses. attracts the very best operators with the
B. Jeppesen Terminal—which acts as a All expansion areas are expected to be most appropriate brands and concepts for
processor. This is the airport’s iconic main operational in 2022. its passenger mix by concourse and reflect
building with roof sails that mimic the Critically, the project includes around the very best that Colorado and Denver has
snow-capped Rocky Mountains beyond. 10,000 sq ft of additional concessions space to offer;
Jeppesen Terminal celebrated its 25th programmed for the concourse expansions • Very importantly - ensured that the
anniversary in 2020. alone, notes Gray. program would provide great opportunities
This processor supports three large She says that the concessions Master for local operators and brands to do
linear concourses which are linked by an Plan that CPI and DEN have developed business at the airport.
underground train as well as a pedestrian does the following:
bridge from the main terminal to concourse • Maximizes the concessions space in the “The new spaces in the concourse
A. ‘center cores’ of each concourse; expansions are incredible spaces. We
DEN has been expanding the • Identifies and maximizes the concessions are immensely proud of them,” says
concourses, adding gate capacity as fast opportunities throughout each concourse Gray. “There is a marked contrast
as it can reasonably do so. The Gate at concourse level and mezzanine level between the old infrastructure and the
new infrastructure. While this is a little
frustrating, it’s a very tangible expression
of DEN’s ambition; they promised a better
experience, and they’re making it happen.”
CPI did not design the new spaces in
isolation, Gray explains further.
“We spent a lot of time making
sure the seating strategy will support
the concessions delivery. By identifying
the amount and type of seating needed
in each area of the airport, with an
emphasis on providing what we term
‘F&B-friendly’ seating, we can ensure
the F&B concessions can maximize their
opportunity.
“In a very busy, capacity constrained
airport, passengers get the best service, as
they can be served fast and consume their
purchase in their preferred location whether

27 October 2022