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SEBI UPDATE
SEBI COMPLAINTS REDRESS
SYSTEM: SCORES
FREQUENTLY ASKED QUESTIONS
1. Which are the complaints dealt by tory bodies viz. RBI, IRDA, PFRDA, CCI, FMC, etc., or
SEBI? under the purview of other ministries viz., MCA, etc.
Complaints arising out of issues that are covered under 4. How to register a complaint online in
SEBI Act, Securities Contract Regulation Act, Depositories SCORES?
Act and rules and regulation made thereunder and provi-
sions that are covered under section 55A of Companies To register a complaint online on SCORES portal, click on
Act. "Complaint Registration" under "Investor Corner". The
complaint registration form contains personal details and
2. Which are the matters that are not complaint details. There are certain mandatory fields on
considered as complaints in SCORES? the Form. These fields include Name, Address for corre-
spondence, State, Email Address of Investor.
N Complaints that are incomplete or not specific
N Allegations without supporting documents On successful submission of complaint, system generated
unique registration number will be displayed on the screen
N Offering suggestions or seeking guidance/explanation which may be noted for future correspondence. An email
acknowledging the complaint with complaint registration
N Seeking explanation for non-trading of shares or illi- number will also be sent to the complainant's email id en-
quidity of shares tered in the complaint registration form.
N Not satisfied with trading price of the shares of the 5. While lodging complaint, certain char-
companies acters are not accepted?
N Non-listing of shares of private offer Certain characters are not accepted for security reasons.
However, the characters which are permissible are men-
N Disputes arising out of private agreement with com- tioned against each field while lodging the complaint. In
panies/intermediaries case certain non-usable characters are entered, then a
clear explicit error message is displayed.
3. Which are the complaints not dealt by
SEBI? 6. How to lodge a complaint against a
company before listing and in which cat-
N Complaints against unlisted/delisted/wound up/liqui- egory will the complain be lodged?
dated/sick companies
One should lodge it in "Prelisting/Offer document" cat-
N Complaints that are sub-judice (relating to cases egory under Listed Companies menu.
which are under consideration by court of law, quasi-
judicial proceedings etc.)
N Complaints falling under the purview of other regula-
BANKING FINANCE | NOVEMBER | 2015 | 47
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