Page 48 - BANKING FINANCE November 2015 ONLINE

SEBI UPDATE

7. How to attach a document along with a subject matter falls under the purview of SEBI and
Complaint? whether it needs to be referred to concerned entity. After
examination, SEBI forwards the complaint to the con-
If any supporting document is required to be attached cerned entity with an advice to send a written reply to you
along with the complaint, then the document can be up- and file an action taken report in SCORES.
loaded (only PDF) at the time of lodging the complaint.
There is a field with name "Upload Supporting Document" 11. How long does the entity take to re-
followed by a button "Browse". spond to any complaint?

8. How to check the status of a Com- Generally, the complaint will be responded within a few
plaint? days after the receipt of your complaint. If your complaint
is complex, it may take a little longer.
To check your complaint status, click on "View Complaint
Status" under "Investor Corner" on the homepage 12. What is the timeline to get the com-
plaint resolved?
Step 1: Provide the complaint registration number which
was allotted at the time of registration of your Entities are required to submit the action taken report
complaint. within a reasonable period but not later than 30 days.

Step 2: Please enter your password. 13. What are the limitations in dealing
a. In case of web complaint, your email address with the complaint?
is your password.
Sometimes a complaint is successfully resolved when the
b. In case of physical complaints sent to SEBI, entity was advised to send reply to you. But in certain
please enter the password which was com- cases, the entity or company denies wrongdoing, and it
municated by SEBI in the acknowledgement remains unclear as to who is wrong or whether any
letter sent to you. wrongdoing occurred at all. If this happens, SEBI cannot
act as a judge or an arbitrator and force the entity or com-
On verifying the correctness of registration number, pass- pany to resolve your complaint. Further, SEBI cannot act
word and security code, the current status of your com- as your personal representative or attorney. But the law
plaint is displayed. allows you to take legal action on your own.

9. How to send reminder for any Com- 14. When can SEBI take action for non
plaint? resolution of any complaint?

If you want to send a reminder for your earlier lodged While the entity is directly responsible for redressal of
complaint, then click on the link "Send Reminder" under your complaint, SEBI initiates action against recalcitrant
"Investor Corner" on the homepage. Provide details like entities on the grounds of their failure to redress large
Registration number, Reminder details and the security number of investor complaints as a whole. For redress of
code. your complaint, you may have to pursue appropriate le-
gal/arbitration remedies.
10. How is the complaint handled?

SEBI examines the complaint and decides whether the

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