Page 91 - Ebook IC S01

Survey And Loss Assessment IC-S01

xi) Discussing with the insured, the mode of repair, replacement, reinstatement

dependent on the nature of loss / damage witnessed, and asking for the list of

documents to be submitted along with the claim form in support of his preferred

claim.

xii) Capturing the evidences of damages, cause and origin of the damages, in the

form of still photographs. However, depending on the need and exigency of the loss /

damage, use of videography may also be resorted to.

xiii) Verification of the details of the preferred claim submitted by the Insured, vis-

a-vis the recorded details of the specific losses / damages observed during the

inspection. If variances are observed on verification, further discussions with the

insured are held to sort out all the issues of variances.

The practical constraints faced by the surveyor in his professional work can

broadly be grouped under the following heads

a) Interpersonal / Human relations oriented

b) Technical

c) Contractual

d) Administrative

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