Page 11 - The Insurance Times December 2024

Ò»©­

Star Health Clears CISO of
Star Health Launches 'Star Arogya Digi Seva' to En-
Wrongdoing in Data
hance Rural Healthcare
In a bid to revolutionize rural healthcare, Star Health Insurance unveiled its Breach Allegations
latest Corporate Social Responsibility (CSR) initiative, 'Star Arogya Digi Seva,' An independent forensic investigation
in collaboration with the Center for Chronic Disease and Control (CCDC). The into allegations against Star Health
initiative aims to provide essential healthcare services to underserved rural Insurance's Chief Information Security
areas by leveraging telemedicine technology and Mobile Health Units Officer (CISO) has found no evidence of
(MHUs). misconduct. The investigation, con-
ducted by a leading cybersecurity firm,
Initially covering five aspirational districts in Tamil Nadu and Andhra Pradesh, concluded that alleged communica-
the program spans 74 villages across 10 districts. Its primary focus is the tions between the CISO and a threat
prevention and management of non-communicable diseases (NCDs) such as
actor (hacker) were fabricated.
diabetes and hypertension, which are prevalent in rural areas. Additionally,
the initiative conducts awareness campaigns on preventive health practices, Earlier, Star Health had reported a
including iron nutrition. By addressing healthcare accessibility gaps, Star massive data breach that exposed sen-
Health aims to create a sustainable model for rural health delivery, setting sitive customer information, raising
a precedent for similar initiatives in the future. concerns about internal involvement.
However, the investigation cleared the
CISO of any wrongdoing. The
New India Assurance Tops insurance claims during the year, reaf- company's risk management and IT
firming its commitment to efficient committees reviewed the findings and
Health Insurance Claims
claims management and policyholder reinforced their commitment to
Settlement satisfaction. In comparison, Star Health cybersecurity. This incident highlights

Public sector giant New India Assur- and Allied Insurance, a leading the importance of robust data protec-
ance emerged as the leader in health standalone health insurer, reported a tion measures and the need for con-
insurance claims settlement for the claims paid ratio of 75.10% by the num- tinuous vigilance in an increasingly digi-
year ending March 31, 2023, as per the ber of claims and 54.61% by value, han- tal world.
General Insurance Claim Insights 2023- dling 19.55 lakh claims. The stark differ-
2024 report released by the Insurance ence highlights the superior claims Star Health Targets Rs.
Brokers Association of India (IBAI). The settlement performance of New India
insurer achieved a claims paid ratio of Assurance, making it a benchmark in the 1,500 Crore Premium in
95.04% in terms of the number of industry. A high claims paid ratio is a Kerala
claims and an impressive 98.74% in critical indicator of an insurer's reliabil- Star Health Insurance, India's largest
terms of the amount settled. ity and efficiency, strengthening trust standalone retail health insurer, has set
The insurer processed 90.56 lakh health among policyholders. an ambitious target of achieving Rs.

The Insurance Times December 2024 11