Page 48 - Insurance Times March 2022

Shri Deepak Bagla, MD & CEO Invest India, Guest of Honour He urged the students to take responsibility for reactions
for Batch 18-20, conveyed his congratulations and ignited and said that "when you make a mistake, be the first one
the minds of the graduands by saying, "This is a big moment to acknowledge and own up the mistake. Sense of
not just for the faculty, not just for your family and parents ownership, true passion, and resilience are the keys to
but all of us, because we are all depending on you, and we success."
are all looking forward to being in your good hands, as we go
forward congratulating once again, and this is truly a moment Student Achievement
for all of you just to sit back, look back on what you have An article titled "Women in Insurance," which includes an
achieved and now just get ready for all what is now ready for interview of acclaimed journalist Ms. Sathya Saran on her
you to take on." "Each one of these individuals, each one of biography "BEING RITU -The Unforgettable Story of Ritu
our human resource citizens, is empowered today. Each one Nanda" has been accepted for publication in BIMTECH
of you is out not to change your own life, not to change the Business Perspectives (a double-blind peer-reviewed journal).
life of the city around you, but to change the life of everyone
Prof. Saloni Sinha, Faculty of Communication, Theatre and
in this country and across the world."
Future Skills, and Ms. NimishaRastogia, a student of PGDM
(Insurance) 2021-23 and Executive Member of Media
CHIEF GUEST for BATCH 19-21 Shri BHARGAV DASGUPTA,
MD & CEO at ICICI Lombard General Insurance Co Ltd., Conduit, have co-authored it.
shared through his life experiences the importance of
humility, ownership, and passion. He said that "As you join Faculty Achievement
the professional world, retain your kindness, retain your Prof. Saloni Sinha, Faculty of Communication, Theatre and
sense of empathy and responsibility for your fellow Future Skills, was invited as an academic expert in the Axis
countrymen. As you succeed, stay humane, stay humble and DEI Curriculum Brainstorming Workshop to develop the DEI
be happy!" curriculum by AXIS BANK.

Policybazaar Launches AI-enabled WhatsApp bot for Smooth
Claim Settlement in Group Health Insurance

Policybazaar, one of India’s largest online marketplace for insurance, has launched its AI-enabled WhatsApp chatbot to
automate and expedite the claim settlement process for all its corporate clients. The feature is designed to provide
seamless assistance with claims intimation and settlement via WhatsApp to all the employees and their families covered
under the plan.
By opting in for this service, the user can chat with the claims support bot on WhatsApp, choose the relevant option
and provide details of hospitalisation and expenses. Customers will be informed about the documents to be uploaded
which can be sent via WhatsApp itself. User can then track their claim status after the ID is generated. Since the launch,
over 15000 users have already utilized the service for enrolling their dependents and availing claims assistance. The
feature provides ease of documentation through online image upload, claims filing on the go, and 24*7 online claims
tracking among other benefits.
Talking about the newly-launched feature, Tarun Mathur, Chief Business Officer - General Insurance at Policybazaar,
said, “Conventionally, consumers have had to follow up over phone calls or emails regarding claims with insurers. This
is not only cumbersome but also leads to unpredictable wait time, which is even more complicated in a remote work
set-up. To iron out the frictions during the crucial moment of truth, we have launched an automated communications
platform. This is integrated with APIs from insurers and TPAs which eliminates the need for human intervention for
accepting claims information and claim documents. Employers are going the extra mile during the pandemic to ensure
employee wellness and we are here to help them strengthen their efforts in this endeavour.”
Since the launch, the app-based claims process has already brought about a 40% reduction in queries regarding claims
status, e-cards and other claim filing issues. Also, there’s been a 10% increase in the number of claims submitted digitally.
Revolutionising the claims process with its virtual edge, the bot has eliminated the hassles associated with heaps of
physical paperwork.

48 The Insurance Times, March 2022