Page 6 - Comics

STAR

PARTNER

CHELSEA checked Reason:
that the rider has Mistimed Trip
paid UFP.

She finds a
resolution in
knowledge base, scrolls CHELSEA finds the
down the table given saved response- No
and looks for the
adjust - rider taken
appropriate response to destination
based on the status
mentioned.

Hi RON,
We reviewed this trip and

we are unable to adjust the
fare
Our policy is to use the

destination entered by the
rider as the basis for

calculating the fare. In this
case, the actual drop-off
location is reasonably close

to the destination entered
by the rider.