Page 10 - Sector Gov. response March 2018

OUR TECHNOLOGY

Choice Sector uses the most innovative technology available in the industry to support
qualified damage assessments and quality reviews.

INTELLIGENT

DISPATCH

Each damage assessor must be vetted,
approved and qualified for a particular line of
business or peril. Before they can receive an
inspection our system will not allow dispatch-
ing an inspection that a damage assessor is not
qualified for to receive.

Our qualified management team has the tools
to effectively manage all timelines utilizing built
in system metrics.
Choice OPT, our proprietary inspection man-
agement system, allows us to store key perfor-
mance indicators (KPI) by line of business and
even peril thus, setting and sending the dam-
age assessors diaries and reminders as when
due dates are approaching.
100% of our assignments are dual assignments
to the field damage assessor and an internal
Point of Contact (POC). The POC monitors all
diaries and is tasked with making sure the KPI’s
are met.
REAL TIME REPORTING CH O I CE O P T
D I S P A T C H
Our claim management system has specific di-
ary guidelines for each individual client. Choice 1. Dedicated dispatch department.
OPT has full integration with Xactimate and Xac-
talanalysis allowing for real time reporting on: 2. Intellilgent dispatch via Choice
• Contact OPT, proprietary management
• Scheduled Inspection Date system.
• Inspection Completion Date
• Estimate Uploads 3. Assignments made based on:
• Rejections / Corrections Due • Cycle times

Automated alerts are sent to both the • Quality
inspector and case manager if any metrics are • Proximity
not in compliance.
4. Inspectors graded on every
inspection and field assignment.
10 Choice Sector | Government Response