Page 37 - Thomas Franks Handbook

9. GRIEVANCE & DISCIPLINARY
9.1 General Information
In order to keep concerns and problems to a minimum, all Thomas Franks people are expected to accept personal responsibility for their conduct and to act in a manner conducive to maintaining a pleasant and enjoyable working environment and good working relationships with clients, customers and colleagues.
Acceptance of the standards of conduct, as set out in this Company Handbook, is a part of the terms and conditions of your employment. As an ambassador of the company, this includes being aware of the effect which your personal conduct, appearance, timekeeping, working practices and interaction with others may have on your colleagues or the way which Thomas Franks is perceived by clients, colleagues, visitors, customers or the outside world.
When things do go wrong, Thomas Franks will adopt the following processes to resolve disputes, grievances and more serious matters which may necessitate disciplinary or capability action.
9.2 Grievance & Dispute Resolution Procedure.
However much we try to avoid it, we understand that from time to time you may feel that you are dissatisfied with the manner in which you are being treated, either by the company or a colleague. In these circumstances we ask that you bring your concern promptly to the attention of your line manager or, if necessary, the people and training department. If the matter cannot be easily resolved, the formal grievance procedure is available to you.
i. Raising a Grievance
The following process is designed to provide prompt, sufficient and full facilities for fair settlement of any grievance or dispute arising within a Thomas Franks location or office. In the interests of equity and maintaining a good working environment for colleagues and customers, whilst these procedures are under way, work should continue normally and discussions should not be delayed by unhelpful or unreasonable action by either party.
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