Page 43 - 2017 DEC 16 - LIONS VS BEARS - SHOP 4_Neat
P. 43

Guest Services


                                                                            Shopper 3
                                                      Question
        1                Section/Location: Gate G / 112                                      Staff: Julie                       Time: 4:55PM
        Ms. Shopper had to wait in line for about 5 minutes, as there were still people coming in through the gates which I believe made this desk a lot busier.  Julie was very
        friendly and said "Welcome to Ford Field" when I walked up.  I asked her for directions to the main retail store, to which she said, "Yes, that is The Stadium
        Collection".  She gave me great directions and told me to "Enjoy the Game".
        2                Section/Location: 100-101 / Guest Service Desk                      Staff: Crystal                     Time: 7:15PM
        There was no line when I walked up to this desk towards the end of the game, as a lot of people were already exiting the stadium.  Crystal asked how she could help
        and I asked for information about the designated driver program.  She brought over a handout and went through it with me and gave me all of the details necessary
        in case I wanted to participate the next game.  It was too late to sign up for this game, she informed me.
        3                Section/Location: Guest Service Desks
        It appeared Guest Service staff members were available at all times behind the desks.
                                                                            Shopper 4
        1                Section/Location: Gate C Guest Service                 Staff Name: Raceine                             Time: 3:36PM
        We asked directions to the DTE Power Hour/Blitz.  Raceine was very helpful explaining the Power Hour and the specials offered, and then explaining the Blitz and
        how to get there.
        2                Section/Location: Gate A Guest Service                  Staff Name: Patricia                           Time: 3:57PM
        We asked Patricia about the Designated Driver Program, she said it was difficult to find on the app and gave us printed instructions.  She did not mention the Ace
        Hardware coupon or free soda, and the printed instructions note a coupon but do not say what for.
        3                Section/Location:
        The Text Assist Program banner is overshadowed by the main Video Board, not sure if it would make sense to have it come up on one of the Video Boards
        periodically throughout the game.













    Woodward Avenue Travel (for client use only)                             Page 43                        2017 DEC 16 - LIONS VS BEARS - SHOP 4 - Guest Services
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