Page 45 - 2017 DEC 16 - LIONS VS BEARS - SHOP 4_Neat

Guest Services

RECOMMENDATIONS
Question
Mr. & Mrs. Shopper noticed the new signage at the guest services desks. Both thought the name 'Helpful Hub' was fine, but that the color red was out
of place. They felt the new signs might fit in with the overall décor better if it were the Lion's Blue and would coordinate with other signage in the
stadium. Mrs. Shopper overheard another fan ask where the guest services desk had been moved to so perhaps the new name is not connecting with
everyone.
Each time Mr. and Ms. Shopper went to guest services, they were not able to see any of the name tags because they were either covered up or turned
around. It would be nice if all employees had magnetic name tags that are worn on the lapel like the employees wear at Little Caesars Arena (in
addition to photo ID). They are very easy to see and guests and employees feel more connected when they can build a more personal relationship by
using names.

All of the guest service staff was very knowledgeable and had no issues pointing me and other fans in the right direction of what they are looking for.
The staff was very friendly and knew the information (or where to find it) as soon as they were asked!
On the printed instructions for signing up for the Designated Driver Program on the app I would include what the coupons are for, if any are being
offered.

Woodward Avenue Travel (for client use only) Page 45 2017 DEC 16 - LIONS VS BEARS - SHOP 4 - Guest Services