Page 56 - 2017 DEC 16 - LIONS VS BEARS - SHOP 4_Neat

Maintenance

This 2017 2016 Variance
Question
Shop Y-T-D Final to 2016

59 Rate the response time for reported items to be fixed by the Maintenance team (broken chairs, cup holders, etc.). 3.00 3.06 3.00 0.06

60 Were elevators and escalators in working order? 2.75 3.25 3.35 (0.10)

61 Rate the maintenance of the seating, fixtures, furniture, bathroom equipment. Was everything in working order? 3.25 3.06 3.31 (0.25)

Rate the maintenance of the outside of the stadium (sidewalks, light fixtures, poles, signage, bike rack set-up any
62 trip hazards? Comment on the maintenance near the secondary perimeter of the stadium. For the night games, ask 3.25 3.25 3.13 0.13
the shoppers to comment on the lighting outside of the stadium.

63 Rate the signage throughout the stadium. Did you notice any missing or misleading signage? Old logo? 3.25 3.25 3.19 0.06
Did you notice any mechanical or electrical room doors propped open? (Do not rate unfavorably for closed unlocked
64 3.25 3.25 3.06 0.19
doors)
65 Rate the lighting of the stadium throughout the game. Was it sufficient? Were any lights not working? 3.00 3.25 3.31 (0.06)
Rate the sound quality in the stadium during the game. Were you able to hear the speakers well in various areas of
66 3.25 3.31 3.50 (0.19)
the stadium? Did you notice an improvement to the sound quality or the field lights?
67 Did you notice any broken seats or cups holders? 3.25 3.31 3.13 0.19

Maintenance - Overall score 3.14 3.22 3.22 0.00
Housekeeping - Overall score 3.17 3.22 3.18 0.04
Housekeeping & Maintenance - Overall score 3.15 3.22 3.20 0.02

Woodward Avenue Travel (for client use only) Page 56 2017 DEC 16 - LIONS VS BEARS - SHOP 4 - Maintenance