Page 158 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Ush

Question Supe

1 Section/Location: 108

Ms. Shopper approached the Usher at section 108 for directions to her seats in se

direction.

2 Section/Location: 315

Sega was at the entrance of section 315. She was able to guide Ms. Shopper to he

3 Section/Location: 315

The Usher (photo below) was ready to assist as fans were coming up the stairway

4 Section/Location: 315
Ms. Shopper noticed Tracey was watching the fans and helping fans as they came
Ms. Shopper felt she was very in tune to her sections. She had many conversation

RECOMM

1) The ushers were very polite and there was 2 to 3 at the section to assist
demand.
2) I did not get asked to see my tickets to check my seats at all when enteri
location.
3) There was no mention of a Free Roster Card and I am still unsure as to w
you upon arrival or during conversation so that you feel like you are 'in the

4) I believe that 1-2 more ushers per section might be helpful.

Woodward Avenue Travel (for client use only) Page